CONSUMER RIGHTS, CANCELLATION AND RETURN POLICY
GENERAL:
By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Sales Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws concerning the sale and delivery of the purchased product.
Shipping costs, which are the delivery charges for the product, shall be borne by the buyers.
Each product purchased shall be delivered to the person and/or organization at the address indicated by the buyer within 30 days, which is the legal maximum period. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered in full, in accordance with the specifications stated in the order, and with any accompanying documents such as warranty certificates or user manuals, if applicable.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this impossibility. The total payment must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID FOR:
If the buyer does not pay for the purchased product or if the payment is canceled in the bank records, the seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If it is determined after delivery of the product that the buyer’s credit card was used without authorization and the payment for the product is not made to the seller by the related bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs to be borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED DUE TO UNFORESEEN CIRCUMSTANCES:
If unforeseen circumstances, which the seller could not anticipate, arise and the product cannot be delivered on time, the buyer shall be informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the issue is resolved. If the buyer cancels the order, and the payment was made in cash, the buyer shall be refunded the total amount within 14 days of the cancellation. If the payment was made by credit card and the buyer cancels the order, the product price will be refunded to the bank within 14 days, but the bank may take 2-3 weeks to reflect this amount to the buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services that are the subject of the contract before accepting them from the delivery company and should not accept goods/services that are dented, broken, or have torn packaging or other visible defects. After receiving the goods/services, it is assumed that they were delivered without damage. The buyer is responsible for carefully preserving the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
According to the Consumer Protection Law, books cannot be returned or exchanged.
The buyer has the right to refuse the package upon delivery and send the unopened package back as it is. If the package is opened or part of the product is taken, this will not be accepted by the seller.
If the books are found to be incorrect or defective, the buyer may request an exchange for the correct and undamaged products. In such cases, the shipping cost shall be covered by the seller. By accepting this agreement, the buyer acknowledges that they have been informed about the right of withdrawal.
To exercise the right of withdrawal, the buyer must notify the seller in writing by registered mail, fax, or email within 14 days. The product must not have been used, as outlined in the provisions regarding “Products for which the Right of Withdrawal Cannot Be Exercised.” In case the buyer is at fault, resulting in a decrease in the product’s value or making the return impossible, the buyer shall be liable to compensate the seller for damages proportional to the buyer’s fault. However, the buyer is not responsible for changes or deterioration that occur as a result of the proper use of the product during the right of withdrawal period.
If the right of withdrawal is exercised and the total amount falls below the campaign threshold set by the seller, any discount benefits enjoyed by the buyer shall be canceled.
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer fails to fulfill payment obligations for purchases made by credit card, they agree, declare, and undertake that they will pay interest under the terms of their agreement with the issuing bank and be liable to the bank. In such cases, the bank may initiate legal action, and the buyer will be responsible for legal fees and attorney costs. In the event of default, the buyer also agrees to compensate the seller for any damages and losses incurred due to the delay in payment.
PAYMENT AND DELIVERY:
Through our website, you may pay via any credit card with a one-time or installment payment option. Upon completion of your order, the amount will be charged to your credit card.